Physician MBA using business training to form new processes, keep patients safe during COVID-19
As an oncologist, hematologist and medical director for cancer services at IU Health’s Adult Academic Health Center and Joe & Shelly Schwarz Cancer Center, Sara Jo Grethlein, MD, MBA’20, is leading her team through the COVID-19 pandemic to ensure immunocompromised patients and all within the organization are safe.
“I’ve had to do some very rapid process changes, moving a large practice with multiple disciplines of physicians to virtual medicine. That means coordinating all teams and communicating these changes and new processes to patients,” says Dr. Grethlein.
It’s a challenge like none they’ve seen before, but Dr. Grethlein says her business training has been crucial as she navigates it all. She’s created a new way to keep cancer patients safe during necessary lab draws.
“We have patients whose immune systems are compromised, and we want to minimize the people they are exposed to while also monitoring their medications. I was able to design, get buy-in for and successfully launch drive-up lab testing, so that patients only contact a single employee. They don’t walk through a waiting room, and they aren’t exposed to other people,” explains Dr. Grethlein.
“The Kelley Physician MBA has been critical. What I’ve learned has truly helped me be a more effective leader going through this crisis. Bringing together the lessons I’ve learned in process improvement and in leadership has allowed me to accomplish more than I think I could have without that understanding.”
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