• Develop structure for activities, units and groups in healthcare delivery settings so they are more productive.
• Identify and apply human resource management best practices in healthcare delivery settings.
• Study contrasting models of leadership and their application to patient care and management of a healthcare system.
• Understand culture and its role in healthcare organizations.
• Identify and develop the traits of high-performance teams.
• Gain actionable skills in negotiation and conflict resolution.

• Identify and measure value creation in healthcare.
• Understand the fundamentals of financial and managerial accounting.
• Outline healthcare delivery models and map revenue generation under different payment systems.
• Evaluate economic tradeoffs of healthcare decisions.
• Comprehend foundational financial analysis and the time value of money.
• Anticipate individual and organizational responses to economic incentives.

• Link workflow and bottlenecks in patient care to clinical performance measures.
• Use operations management principles to understand how decisions are made, tasks are distributed, resources are employed and services are delivered in a healthcare system.
• Understand process improvements that improve clinical outcomes, reduce costs, raise staff morale and elevate patient satisfaction.
• Apply operational concepts to management of specific clinical environments such as surgical suites, emergency departments and ambulatory care centers.

• Gain knowledge of strategic management tools and fundamentals and apply them to healthcare business models.
• Comprehend how a healthcare system dynamically leverages resources, capabilities and competitive interaction to set and implement a strategy.
• Leverage creativity and design thinking to offer new clinical solutions that improve patient outcomes and reduce costs.
• Integrate new techniques and technology into patterns of evaluation of management challenges in healthcare scenarios.
• Navigate the balance between protection of the patient and adoption of an entrepreneurial mindset.

The capstone project allows students to integrate skills learned in the core coursework by solving a business problem for a local company, nonprofit or government organization. By researching, scoping and presenting an appropriate solution, students enhance their skills in leadership, teamwork, innovation and executive management. A variety of capstone project options are available to students, including:

• Internal: A change management initiative that students identify for their current employer
• New Business: Developing the plan for a new business
• Consulting Project: Match with a life sciences business looking for business fundamentals assistance